Services › Dedicated Tech Support
Service 03
Dedicated Tech Support
Unlimited ongoing tech support for your online business — so you always have a specialist in your corner, without the cost of hiring in-house.
Investment
$1,200
Per month
Support
Unlimited
Requests per month
Response Time
Within 24 business hours – complex issues may take longer
Commitment
Minimum 3-month engagement to get started
Scope of Support
What's Covered - and What Isn't
Dedicated Tech Support is designed to keep your existing business running smoothly. It covers the day-to-day maintenance, fixes, and adjustments your online business needs — not new build projects. Here’s a clear breakdown so you know exactly what you’re getting.
- What's Included
- Bug fixes and error troubleshooting across your platforms and tools
- Adjustments and edits to existing pages, sequences, and automations
- Plugin, theme, and platform updates to keep your site secure and current
- Integration troubleshooting - fixing broken connections between your tools
- Minor copy and content updates on existing pages
- Email deliverability checks and sequence fixes
- Form, checkout, and payment flow troubleshooting
- Small automation tweaks and trigger adjustments
- Speed and performance checks on existing pages
- General tech advice and platform guidance
- What's Not Included
- Building a new funnel or complete sales system from scratch
- Designing and building new websites or full page redesigns
- Creating brand-new email campaigns or full sequence builds
- Copywriting for new pages, emails, or marketing materials
- Setting up a brand-new platform or tool from the ground up
- Launch system setup (covered under Launch Systems Setup service)
- Full funnel builds (covered under Conversion Funnel Design service)
- Graphic design or brand asset creation
Need something that falls outside of support scope? It may qualify as a standalone project under one of my other services. Just ask – I’ll point you in the right direction.
How It Works
Simple, Reliable, Consistent
Once you’re onboarded, getting support is straightforward. You raise a request, I pick it up and get to work – no chasing, no confusion, no waiting around wondering if anyone saw it.
01
Onboarding Call
We start with a dedicated onboarding session so I can get fully familiar with your setup, your tools, and how your business runs – before any support requests come in.
02
Submit a Request
Raise your support request via the ticketing system or email. Include as much detail as you can – what’s happening, where, and any relevant screenshots or links.
03
I Get to Work
I pick up your request within 24 business hours and get started. For straightforward fixes, you’ll often hear back the same day. Complex issues may take longer – I’ll always keep you updated.
04
Resolved & Confirmed
Once the issue is resolved, I’ll let you know what was done and confirm everything is working. No tech jargon – just a clear update you can actually understand.
How to Submit Requests
Two Ways to Reach Me
Ticketing System
The primary way to submit requests. Raising a ticket keeps everything organised, trackable, and easy to reference – for both of us. You’ll receive updates directly through the system.
For quick questions or urgent issues, you can always reach me by email. I’ll acknowledge your message within 24 business hours and action it as needed.
Who It's Best For
This Is for You If…
Established coaches, consultants, and course creators who want reliable, ongoing tech support – without the cost or complexity of hiring in-house.
- You're spending too much time on tech tasks that pull you away from your clients and your work
- You've been DIYing your tech for too long and you're ready to hand it off to someone who actually knows what they're doing
- You want someone who knows your setup inside out - so you're not re-explaining your business every time something needs fixing
- You need consistent, responsive support you can count on — not a freelancer who disappears for weeks at a time
- You want peace of mind knowing that when something breaks, someone is already on it
- You're scaling your business and need a tech partner who can grow with you
“Novelyn has been an integral part of our team for many years now. She has shown to be a dedicated and hard-working professional who has gone above and beyond on countless occasions. Her proactive nature to identify and communicate issues that arise has been very helpful.”
Mandy B.
Streamline for Success
FAQs
Questions You Might Have
What does "unlimited" support actually mean?
It means there’s no cap on the number of requests you can submit each month. You’re not counting tickets or worrying about hitting a limit. That said, unlimited support covers the day-to-day maintenance and fixes outlined in the scope – it doesn’t include new build projects, which are scoped and priced separately.
What platforms do you support?
I support a wide range of platforms including WordPress, Elementor, Kajabi, Kartra, GoHighLevel, ActiveCampaign, ConvertKit, Keap, Zapier, Make, ThriveCart, ClickFunnels, Vbout, and more. If you’re not sure whether your platform is covered, just ask when you enquire.
How quickly will you respond to my requests?
I aim to respond to all requests within 24 business hours. Straightforward fixes are often resolved the same day. More complex issues – particularly those involving multiple integrations or platform-level changes – may take additional time. I’ll always keep you updated on progress so you’re never left wondering.
Why is there a minimum 3-month commitment?
Effective tech support isn’t just about fixing things — it’s about knowing your setup well enough to prevent problems in the first place. The 3-month minimum gives us time to build that familiarity and deliver support that genuinely makes a difference to how your business runs.
What happens after the initial 3 months?
After the initial commitment, the retainer continues on a month-to-month basis. You can give notice to end the engagement at any time after the 3-month period with reasonable notice.
What if I need something that's outside the support scope?
If your request falls outside the scope of ongoing support (for example, building a new funnel or setting up a brand-new system) – I’ll let you know and we can discuss whether it qualifies as a standalone project under one of my other services. I’ll always be upfront about what’s included and what isn’t.
Ready for Reliable Tech Support?
Let's Keep Your Business Running Smoothly
$1,200 per month · Unlimited support · Minimum 3-month commitment
Send an enquiry and I’ll be in touch within 1–2 business days to talk through your setup and confirm availability.